Privacy Policy

In Europe and in Spain there are data protection regulations designed to protect your mandatory personal information data for our entity.
Therefore, it is very important for us that you fully understand what we are going to do with the personal data that we request.
Thus, we will be transparent and we will give you control of your data, with a simple and clear options that will allow you to decide what we will do with your personal information.
Please, if you have any questions after reading this information, do not hesitate to ask us.
Thank you very much for your help.

Who are we?

  • Our denomination: ALBA PAGÁN CAPARRÓS
  • Our CIF / NIF: 23303431S
  • Our main activity: Travel Agency
  • Our address: C/JAZMINES, BLOCK 5 – BAJO 2, CP 30389, ATAMARÍA (LA
    MANGA CLUB) (Murcia)
  • Our contact telephone number: 610 83 24 48
  • Our contact email address: info@oletourses.com
  • Our website: www.oletourses.com
  • For your confidence and security, we inform you that we are an entity registered in the following Mercantile Registry / Public Registry:

We are at your disposal, do not hesitate to contact us.

What are we going to use your data for?

In general, your personal data will be used to be able to relate to
you and to be able to provide you with our services.
Likewise, they can also be used for other activities, such as sending you advertising or promote our activities.

Why do we need to use your data?

Your personal data is necessary to be able to relate to you and to be able to provide you with our services. In this sense, we will put at your disposal a series of boxes that They will allow you to decide in a clear and simple way about the use of your personal information.

Who will know the information we ask for?

In general, only the personnel of our entity that is duly authorized will be able to have knowledge of the information that we ask for.
In the same way, those entities may have knowledge of your personal information. that need to have access to it, so that we can provide our services. So for example, our bank will know your data if the payment for our services is made by card or bank transfer.
Likewise, those public or private entities will have knowledge of your information to which we are obliged to provide your personal data in order to comply of some law. Giving you an example, the Tax Law obliges to provide the Agency Tax certain information on economic operations that exceed a certain amount.
In the event that, aside from the aforementioned assumptions, we need to disclose your personal information to other entities, we will previously request your permission through of clear options that will allow you to decide in this regard.

How are we going to protect your data?

We will protect your data with effective security measures based on the risks that involves the use of your information. For this, our entity has approved a Data Protection Policy and annual controls and audits to verify that your personal data is safe in all times.

Will we send your data to other countries?

In the world there are countries that are safe for your data and others that are not so safe. So by For example, the European Union is a secure environment for your data. Our policy is not to send your personal information to any country that is not safe from the point of view of
the protection of your data. In the event that, in order to provide the service, it is essential to send your data to a country that is not as safe as Spain, we will always request your permission and we will apply effective security measures that reduce the risks of sending your personal information to another country.

How long will we keep your data?

We will keep your data during our relationship and as long as we are required by law. Once the applicable legal deadlines have expired, we will proceed to eliminate them safely and Respectful with the environment.

What are your data protection rights?

At any time you can contact us to find out what information we have about you, rectify it if it is incorrect and delete it once our relationship has ended, where this is legally possible.
You also have the right to request the transfer of your information to another entity. This right is called “portability” and it can be useful in certain situations.
To request any of these rights, you must make a written request to our
address, along with a photocopy of your DNI, in order to identify you.
In the offices of our entity we have specific forms to request these rights and we offer you our help to comply with them.
To learn more about your data protection rights, you can consult the website of the Spanish Agency for Data Protection (www.agpd.es).

Can you withdraw your consent if you change your mind at a later time?

You can withdraw your consent if you change your mind about the use of your data in any moment. Thus, for example, if you were once interested in receiving publicity from our products or services, but you no longer want to receive advertising, you can let us know through the form of opposition to the treatment available in the offices of our entity.

In case you understand that your rights have been disregarded, where can you make a claim?

In case you understand that your rights have been neglected by our entity,
You can file a claim with the Spanish Agency for Data Protection, through any of the following means:

  • Electronic headquarters: www.agpd.es
  • Postal address:
    • Spanish Data Protection Agency, C/ Jorge Juan, 6 28001-Madrid
  • or by phone:
    • Phone 901 100 099
    • Phone 91 266 35 17

Filing a claim with the Spanish Data Protection Agency does not entail no cost and the assistance of a lawyer or solicitor is not necessary.

Will we create profiles on you?

Our policy is not to create profiles on the users of our services.
However, there may be situations in which, for the purpose of providing the service, commercial or otherwise, we need to create profiles of information about you. An example could be the use of your history of purchases or services to be able to offer you products or services adapted to your tastes or needs.
In such case, we will apply effective security measures to protect your information in at all times from unauthorized persons who intend to use it for their own benefit.

Will we use your data for other purposes?

Our policy is not to use your data for purposes other than those we have
explained. If, however, we need to use your data for different activities, always We will request your permission beforehand through clear options that will allow you to decide about it.

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